| |
| |
|
|
| |
| |
| Customer Support |
| |
| Nascent prides itself on providing its customers
with first-class support. A ticketing system is employed to
help maintain fast response times and to keep a record of all
support requests. |
| |
| Before you send a support enquiry please review
the following: |
| |
| You can learn about SMS and find answers to many
commonly asked questions at the Nascent SMS Support Area. This
comprehensive resource contains articles that will help you
set up and use our many services, including downloadable API's
and product specifications. |
| |
To submit a support request, please log in to
your customer account and go to the Support section in utilities.
This will provide the support staff with all the required account
details to help them respond quicker.
If you cannot log in at this time, please use the form below
and provide the following information: |
| |
 |
|
The service you are experiencing problems with (e.g.
SMS delivery, XL Studio) |
| |
|
|
|
|
Your account username |
| |
|
|
|
|
If you have an SMS delivery problem, please include
the destination mobile numbers and time. |
| |
|
|
|
|
A description of your problem or query |
|
| |
|
|
| |
| |